Refund and Cancellation Policy (Wycleaning.LLC – whycleaning.com)

This policy governs the cancellation of scheduled services and the process for resolving service quality concerns for all clients of **Wycleaning.LLC** (doing business as **whycleaning.com**). This document applies to all services: Residential Cleaning, Commercial Cleaning, Event Cleaning, Laundry Service, and Airbnb & Short-Term Rental Cleaning.

1. Cancellation and Rescheduling Policy

All cancellations or requests to reschedule must be submitted via email or through our official booking platform. This policy applies to all services.

Notice Period	Client Action	Fee Applied
48+ Hours (Two or more full days)	Cancellation or Reschedule	$0 (No Charge)
24-48 Hours	Cancellation	50% of the booked Service Fee
24-48 Hours	Reschedule	$25 Rescheduling Fee
Less than 24 Hours	Cancellation or Reschedule	100% of the booked Service Fee
No-Show / Lockout	Wycleaning Team arrives but cannot gain access	100% of the booked Service Fee

Key Policy Notes

• **Commercial & Event Cleaning:** Clients with a signed, recurring Commercial Contract or a specific Event Cleaning Agreement will have the cancellation terms outlined in their individual contract supersede this general policy.
• **Laundry Service:** Cancellation for pre-scheduled Laundry Service pick-ups must adhere to the above schedule. If a pick-up is missed due to a client no-show, the same fee applies to cover the dispatch time.
• **Wycleaning Initiated Cancellation:** In the rare event that Wycleaning.LLC must cancel or reschedule your service, we will notify you immediately. You will be given priority booking for the next available slot, and no fee will be charged.

2. Service Guarantee and Refund Policy

Wycleaning.LLC is committed to providing exceptional service. We stand by the quality of our work with our **Satisfaction Guarantee.**

Reporting a Quality Issue

If you are not satisfied with the quality of the cleaning service provided, you must notify Wycleaning.LLC **within 24 hours** of the service completion time. Notifications must include a detailed description of the issue and, whenever possible, supporting photos.

Remedy Process (No-Refund Policy)

Our standard practice for resolving quality issues is to offer a **Re-Clean/Service Remedy** *before* any discussion of a refund.

1. Upon notification, Wycleaning.LLC will review the claim and, if validated, will schedule a return visit **within 48 hours** to address the specific areas of concern **at no additional charge** to the client.
2. The client must grant the cleaning team access to the property during the scheduled re-clean time.

Refund Eligibility

A partial or full refund will only be considered under the following limited circumstances:

• The issue was reported within the **24-hour window**.
• The client has reasonably cooperated with the **Re-Clean/Service Remedy Process** and the service was still deemed unsatisfactory.
• If a re-clean is logistically impossible for Wycleaning.LLC to complete.

Refund amounts, if granted, will be proportional to the area or specific service that was unsatisfactory and will be determined solely by Wycleaning.LLC management.

Exclusions from Guarantee

The Service Guarantee does **not** cover the following:

• **Pre-Existing Conditions/Damage:** Damage reported that was present before the cleaning service began.
• **Items Not Included:** Areas or tasks that were not requested as part of the initial booking or were outside the scope of the agreed-upon service.
• **Clutter:** Areas where excessive clutter or items prevented the cleaning team from accessing surfaces.
• **Failure to Follow Instructions:** Issues arising from the client’s failure to follow preparatory instructions.

3. Policy on Damage, Loss, and Liability

In the event of accidental damage or loss of property during a service:

• The incident must be reported to Wycleaning.LLC **within 24 hours** of the service completion time.
• For **Laundry Service**, Wycleaning.LLC maintains insurance coverage, but liability for lost or damaged items is subject to the terms and limitations outlined in the full **Terms of Service** agreement.