Privacy Policy (Wycleaning.LLC – whycleaning.com)
Effective Date: October 29, 2025
This Privacy Policy explains how **Wycleaning.LLC** (doing business as **whycleaning.com**) collects, uses, shares, and protects your personal information when you use our website or book any of our services.
1. Information We Collect
We collect information that allows us to provide our professional cleaning and laundry services and manage your account.
A. Information You Provide Directly
This includes any data you enter into our website, provide during booking, or share through communication:
- **Identifiers and Contact Data:** Your full name, email address, phone number, billing address, and **service address(es)** (including gate codes, access instructions, etc.).
- **Payment Data:** Credit card details or other payment information. This data is handled by our third-party payment processor and is **not stored directly on our servers**.
- **Service Preferences:** Details about the service requested and feedback you provide.
B. Information Collected Automatically
When you visit our website, we automatically collect certain non-personal information using cookies and similar technologies:
- **Usage Data:** Pages viewed, time spent on the site, and interaction details.
- **Device Data:** Your IP address, browser type, and operating system.
2. How We Use Your Information
We use your personal information solely for the following business purposes:
| Purpose | Description |
|---|---|
| **Service Provision** | To schedule, confirm, and perform your cleaning or laundry service at the correct location. |
| **Payment Processing** | To securely charge you for services rendered and manage invoicing. |
| **Communication** | To send service confirmations, reminders, policy updates, and marketing materials (if you opt-in). |
| **Legal Compliance** | To comply with legal obligations, enforce our Terms of Service, and prevent fraud. |
3. How We Share Your Information
We **do not sell** your personal information. We only share it with third parties necessary to fulfill the services you request or to comply with the law:
- **Cleaning Teams/Contractors:** We share necessary information (your **service address, contact number, and access instructions**) with our trusted personnel so they can perform the job. They are contractually required to maintain confidentiality.
- **Payment Processors:** Your payment information is securely shared with third-party payment processors (e.g., Stripe, Square) to complete transactions.
- **Legal Requirements:** We may disclose your information if required by law or if we believe disclosure is necessary to protect the rights and safety of Wycleaning.LLC or its customers.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we **cannot guarantee its absolute security.**
5. Your Choices and Contact Information
A. Communication Preferences
You can opt out of receiving marketing emails at any time by using the “unsubscribe” link. You **cannot** opt out of service-related communications (like booking confirmations and scheduling updates).
B. Contact for Privacy Questions
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wycleaning.LLC (whycleaning.com)
Email: contact@whycleaning.com
Address: Murfreesboro, Rutherford County, Tennessee